By creating an account on our booking website, you agree to the following terms:
1. Account Eligibility
You must be at least 18 years old. By signing up, you confirm that the information you provide is true and accurate.
2. Account Use
Your account is for personal use only. You are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.
3. Booking and Rebooking Policy
- All bookings must be made through our website or authorized channels.
- Bookings for children are limited to ages 15 only.
- Bookings can be rescheduled only if it is made at least 24 hours prior to the scheduled date/time.
- Rebooking made within 24 hours of the booking are not allowed and the booking fee will be forfeited.
- We reserve the right to refuse rebooking or cancellations that violate this policy.
4. Payment and Fees
- Booking fees, deposits, or full payments must be made as indicated during the booking process.
- Failure to pay on time may result in cancellation of your booking.
- Refunds are subject to our refund policy and are not guaranteed.
5. On-Site Rules and Conduct
- Guests must follow all farm and resort rules, including safety guidelines and respect for animals, property, and other guests.
- Illegal, disruptive, or unsafe behavior may result in immediate removal from the premises without refund.
- Children must be always supervised by an adult.
6. Health and Safety
- Guests assume responsibility for their own health and safety during visits.
- We are not liable for any injuries, illnesses, or damages incurred while on the property, except in cases of proven negligence.
- Lifeguards and safety equipment are available in designated areas, such as the swimming pool.
7. Facilities and Activities
Guests may access various on-site amenities during their visit. By using any of our facilities, you agree to follow all posted rules and regulations. The following terms apply:
- General Facility Use
- Operating hours and availability of facilities are subject to change without prior notice.
- Guests are responsible for complying with posted safety guidelines and staff instructions at all times.
- Children must be supervised by a responsible adult at all times.
- We reserve the right to restrict access to facilities in cases of overcrowding, maintenance, or safety concerns.
- Swimming Pool
- Proper swimwear is required; guests must follow all lifeguard instructions.
- Guests may bring food only if they have rented a designated cottage or table.
- Outside drinks, including alcoholic beverages, are strictly prohibited.
- Non-compliance may result in removal from the premises without refund.
- Restaurant and Dining Areas
- Outside food and drinks, including liquor, are not allowed in dining areas.
- All dining reservations are subject to availability and are non-refundable.
- Special dining setups such as buffets require prior arrangement and approval.
- Activity Zones and Attractions
- Access to attractions such as the vineyard, dragon fruit fort, treehouse, and fishing lake is included in the general entrance fee unless otherwise specified.
- Entrance fees for walk-in activities cannot be reserved or booked online.
- Fruit picking and other seasonal activities are subject to availability and may incur additional charges.
- Guests must follow all safety signage and staff instructions in activity zones.
- Playground and Golf Cart Services
- Playground access is available only for children within the permitted age range; adult supervision is required.
- Golf cart rides are walk-in only, subject to availability and weather conditions.
- Shuttle Service
- Shuttle service operates between the city proper and the farm.
- Pick-up location is fixed and communicated upon confirmation of reservation.
- Each trip has a passenger capacity limit of 15; fares are charged per trip.
Note: Full details regarding facility hours, current rates, and availability are maintained separately and may change without prior notice. Please refer to our official Rates & Services page or contact us directly for the latest updates.
8. Communications
By registering, you agree to receive email notifications regarding your bookings, account activity, and service updates.
9. Prohibited Activities
You agree not to misuse your account for fraudulent bookings, impersonation, or any unlawful activity that may affect other users or our services.
10. Account Suspension
We reserve the right to suspend or terminate your account if we detect misuse, suspicious activity, or violations of these terms.
11. Data Privacy
Your information is protected in accordance with our Privacy Policy. We will not share your data without consent, except as required by law.
12. Changes to Terms
We may update these terms from time to time. Continued use of your account after changes means you accept the updated terms.
If you agree to these terms, kindly click ‘I understand’.
